Customer Loyalty Specialist - Russian Speaker

Country

United Arab Emirates

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

30-Apr-2024

Job ID

2360

Description and Requirements

JOB PURPOSE:

We are seeking customer-oriented individuals with a strong track record of success in sales to join our company as Customer Engagement and Customer Value Specialists. As a valued member of our team, you will be responsible for managing our relationship with customers and enhancing our overall customer experience. Your primary focus will be to conduct customer welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and engagement efforts.

JOB DESCRIPTION:

• Building a strong relationship with the new and existing clients.

• Educating clients about various insurance policies

• Communicating with the clients and maintaining a good rapport with them.

• Explain various insurance policies and products to potential and existing clients, guiding them toward the best coverage

• Conduct customer welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and engagement efforts

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Bachelor's degree in sales, marketing, or related field.

• 3+ years experience in a similar role.

• Excellent written and verbal communication skills in English (Arabic is a plus)

COMPETENCIES REQUIRED:

• Ability to remain calm and professional in stressful situations.

• Comfortable speaking with clients, whether over the phone or in person

• Persuasive argumentation and listening skills

• Friendly personality, with excellent interpersonal and sales skills

• Resilient spirit and persistent nature

• Strong interpersonal skills and the ability to build rapport with potential clients

• Goal-oriented mindset

• Empathy and patience

• Desire to receive feedback and improve performance

About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies", MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s#AllTogetherPossible (https://youtu.be/5Cz9r05j9AE) . Join us!