Competition: (2024-224-CC) Living Standards Coordinator

Employment Type: Permanent Full-Time, Bargaining Unit (1 Vacancy)

Work Hours: 35 hours/week

Work Setting:

Salary: Onsite

External Rate: F7 - $49,179.05

Internal Rate: F8 - $50,182.70

Application Deadline: May 31st, 2024, by 11:59 pm

Program Overview – First Steps to Home, Community Care

The goal of Streets to Homes is helping homeless people and those living on low income find and keep appropriate housing, and prevent evictions, whenever possible. This is accomplished by working with individuals with mental health and/or substance use issues, within a harm reduction approach, in groups and one on one, to support individuals to develop their capacity in activities related to their daily living, and successfully maintain their housing in the Streets to Homes program . This role will require the successful candidate to work at multiple sites including: 650 Queen (FSTH), 1117 Gerrard (Street to Home) and 841 Queen (Street to Home).

What You Will Do

• Conduct tenant needs assessments and create care plans for individuals who have current or past hoarding tendencies and /or limitations for unit maintenance. Engage tenant in identifying any issues/problem areas inside the unit for creating a healthy living environment.  

• Encourage and support tenant engagement in the ongoing management of their unit to achieve positive outcomes related to decluttering, garbage removal and preparation for pest treatments. Collaborate with Housing team and external contracts for the disposal of items.

• Coach and educate tenants on their responsibilities as per the signed tenancy agreement with WoodGreen. Work with tenants to ensure a clear understanding of housing concerns as related to fire safety with hoarding and participation in pest control treatments.

• Identify resources and develop collaborative plans with tenants in respect to issues of hoarding behaviour. 

• Work with and educate tenants to understand the relevance of pest control management and support tenants to properly prepare units for pest control treatments.

• Ensure tenant ownership and empowerment through processes of decluttering units.

• Adapt and evaluate decluttering plans and programs on a regular basis while working with tenants to meet changing needs.

• Collaborate with support teams, Supervisor/Manager, and housing staff to plan and facilitate appropriate pest control treatments.

• Help tenants to set and achieve realistic goals with respect to bringing their units to an acceptable safety standard.   Help tenants to achieve set goals through supportive means such as encouragement, coaching, psycho-socio education, and de-escalation.

• Attend Hoarding Network and other community-related meetings to network and keep up to date on best practices for hoarding supports and follow up for behavioral issues that impede progress. 

• Liaise with Supervisor, Manager, and support staff team to coordinate information sessions for tenant communities and ‘one-to-one’ to coaching on de-cluttering and maintaining healthy living environments. 

• Provide crisis intervention and conflict resolution with residents when required.

• Monitor and review tenant needs and community issues and communicate the information to the Supervisor of Housing Supports and/or Manager.

• This position will include some evening and weekend shifts monthly and is subject to exposure to second-hand smoke, odors, pests and clients’ potential use of inappropriate language or swearing.

  General Responsibilities

• Carry out administrative procedures and maintain appropriate records with respect to pest-control treatments and interventions.

• Uphold confidentiality policies regarding tenant information.

• Prepare statistical and narrative reports/updates of the interventions for the Manager.

• Responsible for upgrading training and education as directed.

• Ensure the anti-racism objectives and principles of the organization are achieved within the program.

• Represent the unit on internal staff committees as directed.

• Participate in regular supervisory sessions with the Supervisor and regular staff/unit meetings.

  What You Bring to the Team

• Post-Secondary Degree in Social Work or related field; or Diploma in Social Services with several years of related experience.

• 2+ years of experience in social services working with individuals who have history of homelessness, low income, addictions and mental health challenges.

• Knowledge of bed bug and other pest concerns, pest control procedures and solutions.

• Knowledge of best practices for hoarding support and follow up.

  What Will Set You Apart

• Interpersonal and teamwork skills; ability to work cooperatively with team members.

• Self-motivated with the ability to problem solve individually, and as part of a group.

• Positive and goal-oriented; understand the change process is labour and emotionally intensive.

• Understand resistive behaviour and apply relevant strategies to move forward.

• Experience working with individuals who have experienced violence, addiction, abuse or homelessness.

• Demonstrated cultural competency with the ability to communicate and engage with individuals from diverse ethnocultural backgrounds and levels of abilities.

• Experience with needs assessments and coordinating services and implementation. 

• Excellent oral, and written communication and documentation skills.

• Strong ability to multi-task, organization skills and prioritizing efficiently.

• Demonstrated knowledge of client-centred, anti-racist, and anti-oppressive frameworks.

• Experience in crisis response and intervention, de-escalation, advocacy and negotiation skills.

• Comfortable working in an environment in which clients may be angry and exhibit anti-social behaviours.

• Applied computer skills (MS word, Microsoft Office 365 /Teams, Excel).

• Experience with Pirouette database is an asset.

• A second language is an asset.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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