Overview

The Billing Specialist III is responsible for delivering the best invoicing experience possible to ABM clients, from invoice creation to distribution. In this role, you will develop a solid understanding of ABM business model while handling a high volume of transactions, working directly with internal and external clients to ensure their billing needs are addressed. This is a key role within the Quote-to-Cash group. The ability to learn quickly and adapt is fundamental to the success of this role.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

Essential Functions:

• Ensure invoicing is done accurately and timely for the portfolio of business under your responsibility, which includes but is not limited to:

• Effectively communicate with Operations, FP&A, and Collections with intention to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent from an accurate and timely invoice to the clients

• Run/generate various reports from ERP system; merge & combine multiple reports into a consolidated format; create pivots & various tables using multiple formulas within Microsoft Excel

• Problem solving in calculating complex accounting & mathematical scenarios that involve labor, time & material, proration of service starts & service cancellations, and sales tax

• Provide reports designated to Operations upon request

• Research billing issues by going through prior period invoices, and reaching out to various players within the company to help resolve discrepancies

• Retrieve various billing documents & support needed for quarterly audits; be able to thoroughly discuss in detail these findings with internal auditors

• Daily monitoring of ServiceNow portal for various ticket requests issued to the assigned billing team

• Back up the Senior Biller in their absence, and sometimes assist or backup the Billing Supervisor

• Assist Senior Biller with team announcements & dissemination of information, as well as assist in delegating assignments to the billing team

• Ad-hoc projects, as needed

• Billing all contract & bill types: Fixed-Fee, Square Footage, Cost Plus, Tag, & Unit Rate

• Complete set up of billing plan upon receipt of contract approval

• Create multiple types of invoices in accordance with contract requirements

• Review invoices for accuracy and process invoices in designated ERP system

• Delivery of invoices to client via email, portal upload, or snail mail

• Process credit memos and/or credit & rebills as required for invoice revisions

Required Qualifications:

• High School Diploma or equivalent GED; Associate’s degree or above preferred

• Minimum 5 years of experience in Billing or Accounting related position is mandatory

• Experience with Audit, SOX and Compliance requirements is a plus

• Experience with AR / Collections is a plus

• Experience with invoice delivery via customer web portal is a plus

• Experience with large ERP systems, preferred JDE and Oracle Financials

• Excellent oral and written communication skills

• Strong sense of urgency for addressing internal and external customer needs

• Strong attention to detail

• Strong interpersonal and organization skills

• Work well in a team environment and support others within the group when needed

• Strong ability to collaborate with team members and Billing Supervisor

• Ability to work within a fast-paced environment and meet required deadlines

• Ability to work with limited supervision and follow up on problem areas

• Intermediate to advanced Microsoft Office skills (Outlook, Word, Power Point, Excel)

• Excel advanced level (V-lookups, sum-ifs, pivot table, etc.) is a plus

• Knowledge of ASC 606 is a plus

• Experience with ServiceNow is a plus

• Experience with Corrigo is a plus

• Flexibility to work overtime during month-end close period, and as requested by the Billing Supervisor

REQNUMBER: 84896

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.