Description RESPONSIBILITIES Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards. Complete transaction processing timely, accurately, and in accordance with bank procedures Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues. Refer loan and deposit customers or prospects to subject matter experts Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge. Utilize product knowledge to assist customers and suggest products and services to meet their needs Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations Complete periodic in-branch communication and promotion activities specific to the office, if applicable. Communicate recommendations for improved work flow and service to customers. Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks Deliver a consistent, high level of service within our Serving More standards Other duties as assigned COMPETENCIES Interpersonal/Customer Service Skills Written and Verbal Communication Ability to understand and follow directions Adaptable to change Basic Computer Skills Organizational Skills/Detail Oriented Able to Multi-Task or Juggle Priorities Ability to work as part of a team Active listening skills with an ability to proactively identify and recommend products and services Ability to work independently and handle basic customer issues EDUCATION - CERTIFICATIONS - WORK EXPERIENCE High School Diploma or Equivalent required 1 year or more of banking experience preferred Prior cash handling, sales or customer service experience preferred SCHEDULE Operating hours are Monday through Friday 8:00am - 5:00pm. This position is hourly and full-time. A minimum of 37.5 hours is required to maintain eligibility for full-time status. Generally this position will require 37.5 - 40 hours per week. Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.