Description

We are in search of a Client Intake Specialist to join our team. Our offices are located near Green Lake in Seattle and this role is a fully on-site position. This role is pivotal to our operations, involving client intake, conducting intake interviews, and drafting letters. The successful candidate will also be proficient in handling inbound telephone calls and have a strong understanding of Personal Injury Law. Candidates must be fluent in Spanish to be considered due to the majority of clientele speaking this language.

Responsibilities:

• Facilitate client intake process, ensuring a smooth and efficient experience for all new clients.

• Conduct intake interviews, gathering necessary information and addressing any initial concerns or queries.

• Manage and organize inbound telephone calls, responding promptly and professionally.

• Draft letters and other correspondence, maintaining a high level of accuracy and attention to detail.

• Display a strong understanding of Personal Injury Law, providing accurate information and advice to clients.

• Show proficiency in the use of computer systems, utilizing various software and applications to complete tasks efficiently.

• Maintain a client-focused approach, empathizing with and understanding the needs of each individual client.

• Manage multiple tasks concurrently, demonstrating strong organizational skills and an ability to prioritize effectively.

• Display a willingness to grow within the role, possibly progressing to a case manager position.

• Utilize bilingual skills, if applicable, to communicate effectively with a diverse range of clients.

Firm offers full benefits including Medical/Dental coverage (with paid premiums), 12 paid days off per year, paid court holidays, transportation stipend, 401K, and a collegial work environment with multiple staff appreciation days and events!

To submit your resume confidentially please send to Sam(dot)Sheehan(at)RobertHalf(dot)(com)

Requirements

Previous administrative or customer service experience

Strong interest in a career in the legal field as a Legal Assistant or Paralegal

Fluent in Spanish

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .