Job Information
Bryce Corporation Account Representative in Searcy, Arkansas
Summary: Manage targeted customer accounts and exercise significant discretion and independent judgement to make tactical and strategic decisions regarding those accounts. This includes customer demand management, order management, finished goods inventory control, expediting shipments, and all communications between customers and various internal personnel.
Key Accountabilities:
Build relationships with key customer accountrs and partner with Account Executives in meeting total customer satisfaction
Maintain the uninterrupted supply of flexible packaging material to all assigned customers by managing items/orders from inception to final product being received by customer's manufacturing facilities
Load inventory, usage, and forecast. Monitor and correct data queue errors
Evaluate incoming forecast, inventory, and usage files for accuracy. Make adjustments where required
Serve as liaison between customers and all departments within the company
Assist with capacity, material, logistics, and manufacturing issues
Responsibilites in item/order change management and communication to appropriate personnel
Assists Research and Development in trial requests and Quality Control (QC) on quality issues for the benefit of the company and customer
Issues debit and credit memos as required
Work with other departments to continually evaluate policies and test new procedures and locate opportunities to streamline processes that will improve manufacturing efficiencies and customer satisfaction
Some travel may be required
Other duties as assigned
Education and Experience:
High school diploma required. BA/BS strongly preferred
A combination of 3+ years of customer service experience and demand planning experience or equivalent packaging industry experience
Understanding of Material Requirement (MRP) and Master Production Schedule (MPS) and a background in manufacturing processes required
Skills, Abilities, and Competencies
Excellent verbal/written communication skills
Ability to synthesize and filter inputs from multiple sources to key on the most important influences impacting future demand
Ability to analytically and independently solve problems
Ability to work under pressure in adverse conditions and maintain a high level of professionalism
Ability to professionally interact with customers in face-to-face meetings
Must be a team player and maintain a positive attitude
Microsoft Excel, PowerPoint, Outlook and SAP knowledge preferred