Description:

This role for the first 6 months will be training under their expert to learn the ropes on how to take and handle the tickets as well as learn more about the telematics they're using to predict maintenance. They will be handling tickets involving replacing boxes and boards on the telematics computers that go inside of the heavy machinery. This role will give the individual experience with trouble shooting a multitude of technologies for a major asphalt equipment manufacturing. The individual will also have the opportunity to learn development skills using .NET C#.

Skills:

Support, Hardware, Powershell, Linux, windows, telematics, VPN

Top Skills Details:

Support, Hardware, Powershell, Linux

Additional Skills & Qualifications:

Here are some skills listed from the job description the hiring manager sent

• Customer service oriented

• Handles phone calls

• Experience packaging returns for shipment

• Experience generating shipping labels

• Strong troubleshooting skills

• Bins failed parts to reconcile inventory

• Fills out RMA sheets with replaced parts for inventory

• Creates documentation of new issues that arise

General Computer Skills

• Familiarity with VNC software and settings

• Familiarity with general networking configuration

• Modem configuration through web utility

• Basic familiarity with cellular SIM card technology

• Good understanding of browser settings

• Uses ticketing system to handle tasks in an orderly fashion

• Understands IPv4 addressing and ports of TCP/IP

• Can check BIOS setting

• Understands Windows licensing process

• Can identify unactivated Windows license

• Windows Firewall Settings

• Uses Windows Device Manager to identify hardware issues

o Understands resource conflicts

o Understands IRQ

o Understands memory addressing in legacy devices

• Uses Event Viewer to diagnose problems

• Word

• Excel

• Command Prompt

• Powershell

• Can use VPN to connect to devices

• Simple networking tools such as:

o Test-NetConnection

o ping

o tracert

o netstat

o ipconfig

o nslookup

• Basic Linux commands

• Can navigate file structure at least enough to find logs

• Uses text editor

• Basic understanding of log messages

• Strong experience with computer assembly

• Can use Oscillating tool to cut material

• Mechanical aptitude

o Uses Drills

o Uses Screwdrivers

o Familiarity with computer hardware

o Familiarity with embedded PC hardware

o Familiarity with PC104

• Experience building wire harnesses

• Uses power supply tester

• Uses multimeter

• Uses battery tester

• Hot glue gun

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.