2-1-1 Contact Center Specialist Crisis

As the front-line representative to the public, state agencies, and community providers, the 2-1-1 Contact Center Specialist - Crisis Services is responsible for providing quality information and referrals and crisis intervention services to clients resulting in a positive client experience. The 2-1-1 Contact Center Specialist - Crisis Services responds to calls and other means of contact on a scheduled basis that varies among first, second, and/or third shifts. Client needs range from general information and referrals to cases of complex social problems involving time spent in research, advocacy, and crisis intervention. This position strives to fulfill the mission of United Way of Connecticut (UWC) at all times while at work.

The Pay and Benefits: Competitive $24.00 per hour pay rate *PLUS shift differential:*

• An outright 8% 401(k) contribution (approximately $3,400 annually).
• 20 days ofPaid Time Off in a calendar year- you begin accruing immediately!
• 13paid holidays per year.
• Generous health benefits including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).

The Hours: Various shifts available:

• Sunday through Thursday, 11:00 a.m. - 7:30 p.m. (Full-Time)
• Tuesday through Saturday, 2:00 p.m. - 10:30 p.m. (Full-Time)
• Friday through Monday, 10:00 p.m. - 8:00 a.m. (Full-Time)