This is a job for a Case Manager  Government Services position with a company located in Ridgeland, MS.

Job Responsibilities: Ensures program applicants are continuously updated regarding the status of their program application. Frequent, diligent, and professional communication required. Obtains a working knowledge of applicant needs and program eligibility criteria. Understands program requirements and other key objectives. Understands program processes from start to finish and communicates those processes clearly to applicants. Gathers applicant documentation and uploads to program system of record. Records all communications in the program system of record. Ability to work an 8 hour schedule within the hours of 7am - 6pm.

Required Experience: 1 years experience providing customer service and/or clerical work in a production environment. Associates or Bachelor's Degree preferred. Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations. Must be able to travel to other office locations, if needed. Ability to perform some evening or weekend work as required. Ability to learn and apply the requirements, policies, and procedures quickly. Ability to perform mathematical operations such as calculating percentages and working with large numbers. Ability to use analytical skills to interpret and evaluate information. Ability to read, write, and speak English (Bilingual preferred). Ability to work successfully with socio-economic and ethnically diverse populations. Highly organized and detail-oriented. Ability to thrive in a fast-paced work environment. Strong customer service skills and knowledge of customer service best practices. Ability to maintain confidentiality of program information. Proficiency with Microsoft Word, Excel, Outlook, and Internet.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity