Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence Health Plan's Healthcare Experience and Health Equity Division is responsible for the strategy and execution of best-in-class equitable experience throughout the entire healthcare lifecycle for members, providers, and customers Providence Health Plan is calling a Program Coordinator, CAHPS who will: Be responsible for program coordination and support for CAHPS and experience improvement initiatives across the enterprise Support the overarching CAHPS strategy for the organization while working with cross-functional teams to implement improvement activities Interface with vendors, provider groups, and medical staff and will support vendor programs and efforts Work with external partners to create a differentiated healthcare experience for Providence members Support organizational change to center the Health Plan around CAHPS and healthcare experience creating a culture of true advocacy for our members, provider partners, and customers We welcome 100% remote work for residents who reside in one of the following States: Oregon Washington California Required qualifications for this position include: Bachelor's Degree -OR- a combination of equivalent education and experience 2+ years of experience with Process Improvement, Project Management, Program Coordination 1+ years of experience with CAHPS, Healthcare/Member Experience, Patient Experience, Customer Service, or Stars Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Requsition ID: 275911 Company: Providence Jobs Job Category: Project Management Job Function: Project/Product Management Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 5018 GA ASO OR REGION Address: OR Beav