IT Network Support Worker

Job Details

Job Type

Full-time

Ravenna, OH • Axess Family Services - Administration

Description

Job Type:  Full Time

Salary:  $48,000 - $52,000

GENERAL STATEMENT OF DUTIES: *Responsible for, maintaining and supporting the network infrastructure and supported locations. Monitor Agency helpdesk requests. Provides technical support to staff members for both hardware and software issues. *

ESSENTIAL RESPONSIBILITIES:

1. Knowledge of routing protocols in a Cisco environment, mainly EIGRP

2. Knowledge of Layer 2 Layer 3 switching configuration and troubleshooting

3. Configure and manage IPSec VPN tunnels in a Cisco based environment

4. Management of users utilizing Cisco

5. Knowledge of Cisco Wireless Lan Controller based wireless networks with Cisco ISE authentication

6. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems

7. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications

8. Maintains and monitors Help Desk and Help Desk Phone Calls

9. Installs and maintains computer hardware and software assets. 

10. Configures and installs new workstations in a networked environment

11. Maintains the Agency backup system and Anti-virus system.

12. Troubleshoots and repairs Agency hardware systems

13. Responsible for the setup of conference room AV equipment as needed

14. Attends training as necessary

15. Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

16. Other duties as assigned.

Requirements

QUALIFICATIONS:

1. Extensive knowledge of various PC hardware and software.

2. Extensive knowledge of PC network operations, software, hardware, printers, and networked copiers.

3. Extensive knowledge of Windows Pro operating systems.

4. Extensive knowledge of Microsoft Office software.

5. Knowledge of TCP/IP, configuration, maintenance in a multi-site, multi-server environment.

6. Knowledge of internet connectivity, security, firewalls, and virus control across the network.

7. Knowledge of user PC training procedures.

8. Knowledge of LAN structured cabling techniques.

9. Must be a self-starter with effective verbal, organizational, documentation and communication skills.

10. Must be willing and physically able to travel to different locations throughout the area to perform on-site support to meet client and agency needs.

11. Reliable transportation with valid Ohio Driver's License and ability to meet agency requirements for driving insurability.

12. Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation). 

     

MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: Associate's Degree in Information Technology or relevant experience with certifications Comp TIA A+.

Cisco CCNA Certification Preferred.

MINIMUM EXPERIENCE REQUIREMENTS: Experience in networking required.  Training/experience in Cisco preferred.

PHYSICAL REQUIREMENTS: Must be able to sit for long periods throughout the shift. Must be able to bend, squat, stoop, twist, reach, walk, stand, and work on irregular surfaces. Must be able to climb a ladder and work from ladder up to 15 feet in height. Must be able to lift and maneuver up to 35