Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Position Summary: The Medical Assistant will be responsible for providing administrative support to ensure efficient operation of the medical office/hospital. MA will support providers and patients through a variety of tasks related to patient care management, organization and communication.

Responsible for scheduling complex, and specialized procedures across multiple EMR modules/platforms for multiple departments (i.e., Surgery, Interventional Radiology, Recurring Services, etc.) and coordinating multiple resources for patient services. Will also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections. Is a subject matter expert (SME) resource for patient services team and assists with training as needed.

ESSENTIAL FUNCTIONS:

• Rooming patients and performing data collections, vitals, EMR input

• Conducts pre-visit planning by reviewing patient charts prior to appointment with recent test results and correspondence

• Assisting physician with patient set-up and preparations

• Compile and summarize information for care providers

• Triaging incoming phone calls

• Preparing and administering medications with physician’s authorization

• Completing medical forms and obtaining referrals / authorizations

• Retrieval of lab and x-ray reports

• Calling in prescriptions

• Providing patient education with regards to diagnosis mgt, medication mgt, home treatment, and diets

• Ordering medical and office supplies

• Cleaning and stocking exam rooms

• Cleaning instruments and disposing of biohazard waste according to OSHA standards

• Other duties as assigned

REQUIRED/MINIMUM QUALIFICATIONS

EDUCATION :

High School Diploma or equivalent, required.

EXPERIENCE :

At least five (5) years of related customer facing healthcare experience with at least two (2) years scheduling or preregistering patients.

LICENSURE/CERTIFICATION :

Certification from nationally recognized agency, required. Accepted agencies and certifications include:

• National Healthcareer Association – Medical Assistant Certification (CCMA)

• American Medical Technologists – Medical Assistant (RMA)

• National Center for Competency Testing – National Certified Medical Assistant (NCMA)

• American Association of Medical Assistants (AAMA)

American Heart Association Healthcare provider course with Basic Life Support (BLS)

Healthcare Billing/Coding Certification (NAHAM, HFMA, AAPC, NHRI, AHIMA, etc), required within 18 months of hire.

KNOWLEDGE/SKILLS/ABILITIES :

• Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.

• Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff.

• Ability to perform with a high degree of accuracy and with meticulous attention to detail.

• Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.

• Insurance and/or Medical Terminology knowledge, required.

• Demonstrated ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems, required.

• Demonstrated ability to handle multiple projects and tasks efficiently (time management), required.

PREFERRED QUALIFICATIONS:

EDUCATION:

Associates degree or Medical Terminology course completion, preferred.

EXPERIENCE :

Experience demonstrating proficiency in scheduling OR preregistering patients. May consider prior call center experience.

PAT RATING: Physical Requirements : Light Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.