[*Description: [The Financial Services Program Manager is responsible for the day to day programmatic operations of HRA's Financial Services Programs (Foundations for Financial Independence, Volunteer Income Tax Assistance, Financial Literacy Education, Financial/Budget Coaching, EITC Outreach, and the Financial Opportunity Center). The program manager will also assist in the operation and implementation of the IRS Volunteer Income Tax Assistance Program, including the supervision of all HRA VITA Volunteers. The program manager works cohesively with partners and other program managers to coordinate additional services across different departments.

[Primary Duties and Responsibilities (others may be assigned based upon program needs):]{new="" roman="" times=""}]{new="" roman="" times=""}*]{new="" roman="" times=""}

• Oversight and supervision of assigned programs and related staff
• Assist in the operation and management of the IRS Volunteer Income Tax Assistance Program.
• Assist in the supervision of all program volunteers.
• Assist in the development and implementation of all program goals.
• Monitor program performance and develop action plans to ensure that program targets and deliverables are achieved.
• Work cohesively with Program Managers, Assistant Director, and Division Director to coordinate additional service across different departments and divisions.
• Ensure quality assurance activities are completed and coordinate monitoring and evaluation activities with the Planning and Quality Assurance Manager.
• Assure quarterly reports for all assigned programs are well maintained and completed on time.
• Attend Management and other meetings as assigned by HRA.
• Perform Administrative Duties i.e., Timesheets, Time-Off Approvals, Performance Evaluations, etc.
• Work together with program staff to manage client flow at the office.
• Any additional duties required by the Assistant Director and/or Division Director.

[*Minimum Requirements: *]{new="" roman="" times=""}

• Bachelor's Degree in Social Work, or other related field, or over five years of related experience in lieu of degree. Experience working with Financial Stability or other financial service focused programs is desired.

[*Knowledge/Skills/Abilities: *]{new="" roman="" times=""}

• Demonstrated ability to supervise staff from a variety of socio-economic backgrounds
• Ability to work with individuals from varying socio-economic levels
• Demonstrated ability to handle multiple tasks simultaneously.
• Ability to work independently and prioritize work as needed.
• Ability to work some weekend and evening hours as requested.
• Demonstrated proficiency in use of software applications.
• Excellent writing and organizational skills.
• Knowledge of local, state and federal social service resources.
• Must possess personal qualities necessary to relate to clients and staff.
• Must have strong documentation skills.
• Able to operate office equipment (e.g. computers, fax, photocopy, postage machines etc.).

[*Physical Requirements: *]{new="" roman="" times=""}

[Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive ]{new="" roman="" times=""}