This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11868445

Description\ \ Candidate must be located in Chicago, preferably in the Chicago-Metro area

About Coretelligent:

WEVE GOT THE POWER. ITS OUR PEOPLE.

Do you have a passion for learning about new and emerging technologies? Join our growing team!

We recognize that our team members are the core of our company. It is why they stay with us for so long, and its also what attracts new clients to come aboard. Founded in 2006, Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in todays digital economy. Were proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection, and security for our clients most sensitive information assets.

The Role

Coretelligents client support engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base (This position will support a client in Downtown Chicago). They regularly drive to our local client locations and interact closely with all levels including executives. This position is a Hybrid position.

Key Responsibilities:

Communicate with clients on-site (desktop support) to resolve technical issues and close tickets\ Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications\ Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues\ Troubleshoot backup solutions, mail-flow, and Exchange DAG\ Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients\ Deploy new hardware using Imaging technology\ Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations\ Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN\ Perform after hours work as needed for on-site support and infrastructure/server maintenance\ Serve as a point of escalation to level I engineers\ \ Required Skills and Qualifications:

3+ years of related work experience\ Proficient in Azure Environments and InTune\ Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results\ Ability to follow and adhere to a defined process\ Excellent communication skills, both written and verbal\ Must be customer focused and able/willing to provide white glove service\ A Plus AZ104 or AZ140 Certifications\

Salary Range for this position (depending upon experience):

\$80,000 \$90,000

\ This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.\

What youll love about Coretelligent.

We take Coretelligent culture very seriously! As a company, we are constantly thinking of ways to give back to our valued employees through company engagement.We offer a competitive salary, amazing benefits, a great PTO package, a healthy work-life balance, and plenty of opportunities to grow your career from within!

Benefits: Health, Dental, & Vision, Flexible Spending Accoun (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.\ \ Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, \$100 standup desk allowance, and other health & wellness perks.\ *As Coretelligent is a remote company hiring candidates aroun