IT OPS & SUPPORT TECH - ITNOC SP

Posting Begin Date: 2023/07/28

Posting End Date: 2024/07/28

Category: IT And Computers

Work Type: Full Time

Location: Meridian, ID, United States

Minimum Salary: 18.85

Maximum Salary: 18.85

Pay Rate Type: Hourly

Description

There has never been a better time to join the Idaho State Police (ISP)! ISP is a dynamic force in the mix of entities that provide public safety services to Idaho's citizens and visitors. In this role you contribute to that cause in supporting our almost 600 employees by providing essential services through our extensive technical and professional expertise.

All IT Operation and Support Technicians are required to work 12 hour shifts including shift work. Shift work means working weekends, holidays, and nights on a rotating basis within the ILETS Network Operations Center (NOC) which is a 24 hour operations center.

This position starts at $18.85 per hour.

To be hired, you must pass an extensive background investigation which will include work history, criminal history, reference checks, FBI fingerprint clearance, drug test and a polygraph exam. Please see theIDAHO STATE POLICE DRUG POLICY (https://isp.idaho.gov/hr/drug/) .

Example of Duties:

• This position requires working 12 hour shifts and shift work for a 24 hour operations center and is responsible for providing support functions for all ISP computer systems and statewide communications network including using Windows 10 on a daily basis.

• Responsible for the ILETS help-desk operations and coordination with other agency units, including, but are not limited to, the Idaho State Police and a variety of State, County, City and Federal agencies.

• Monitor the physical security, fire safety, and maintenance status for department complex including the campus camera system.

• Monitor geographically separated assets for uninterrupted availability and escalate issues through the chain of command.

• Troubleshoot system operating problems and determine the cause of system interruptions.

• Resolve and coordinate problem resolution with in-house staff and vendors.

• Enforce physical security for computer systems and building access.

• Some knowledge of Networking.

• Responsible to respond to emergency events as they occur.

Minimum Qualifications:

• Some knowledge of computer trends, software, capabilities, and terminology;

• Computer hardware and software installation, and troubleshooting.

• Experience identifying and resolving computer and system problems including compatibility conflicts, application operations, and hardware malfunctions;

• Supporting users in the use of application software, and communicating and coordinating with vendors, users, and other IT staff.

Desired Qualifications:

• Must be able to regularly lift 20-50lbs.

• Experience documenting operational problems.

• Experience reading and understanding technical material.

• Ability to research material and find answers for yourself and others.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.

*Benefits may not be applicable for temporary or seasonal positions.