Position : Ice Cream Shop Clerk (Part-Time)

Location : Marquette, Michigan

Requisition ID: : 25511

General Purpose

Provide excellent customer service, assisting customers with their inquiries and purchases, and ensuring the store is well-maintained, clean, and organized. Promote a welcoming and friendly atmosphere.

Job Duties and Responsibilities

• Greet customers in a friendly and welcoming manner, and provide assistance with their shopping needs. Answer customer questions, provide product information, and offer suggestions or recommendations as needed

• Process customer purchases, handle cash and credit card transactions accurately, and operate the cash register or point-of-sale system efficiently

• Acquire an understanding of the products sold in the store. Stay up-to-date with new arrivals, promotions, and special offers to effectively assist customers in finding the right products

• Handle customer complaints and concerns professionally and escalate issues to the store manager if necessary, aiming to achieve a satisfactory resolution

• Stock, rotate, and organize shelves and displays; ensure that products are properly labeled and priced

• Keep store looking clean and organized; perform daily assigned cleaning jobs

• Help monitor inventory levels and notify supervisor when products need to be replenished or reordered. Assist in regular inventory counts

• Be vigilant for shoplifting or fraudulent activities and report any suspicious behavior or incidents to the store security or management

• Answer incoming calls

• Complete shipping activities (e.g., UPS)

• The Creamery: cut cheese samples, variety bags, and cheese trays; bag curd in wrap area; bag candy; scoop ice cream

• Alban’s: load and unload customer vehicles; load/unload freight trucks; fill propane tanks

• Follow all safety and sanitation procedures

• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Starting Pay $13.50 per hour

Seasonal

An Equal Opportunity Employer

Education and Experience

• High school diploma or equivalent preferred

• 0 to 1 year of retail, customer service, or related experience

• Certification and/or License – may be required during course of employment

Knowledge, Skills, and Abilities

• Strong customer service skills

• Able to complete basic arithmetic, such as addition, subtraction, multiplication, and division

• Able to handle cash transactions accurately

• Able to respond courteously and efficiently to inquiries, complaints, and requests

• Able to project a professional image

• Able to communicate clearly and effectively

• Able to work in a team-oriented environment

• Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment