Field Specialist, Model e

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

What you'll do...

• Drive Best-In-Class customer experience at Ford Dealers within a designated region

• Travel regularly in the Field, sometimes overnight, meeting with Dealers in-person to build rapport and establish credibility

• Analyze and identify areas of opportunity using data, with the ability to communicate performance, and consult with Market Area/Regional personnel on meeting key objectives via Organizational Meetings, virtual meetings, distribution of reporting and best practices, etc.

• Participate in and support various business growth Dealer meetings: monthly all-Dealer calls, Grass Roots Ready for Retail meetings, Guest Experience Immersion, National Dealer Meeting, etc.

• Collaborate and build relationships with key stakeholders to drive adoption of brand-differentiating customer experiences:

• Market Area/Regional personnel including weekly priority calls

• Marketing, Sales, and Field Operations personnel in the General Office

• Customer Experience and Customer Service General Office Teams

• Present compelling business case proformas and implement programs, events (promotions, incentives, training sessions, etc.), and advertising/merchandising strategies toward meeting/exceeding Customer Experience objectives

• Train and consult Dealers on adoption of technology that support delivery of brand-differentiating customer experiences

• Conduct ongoing analysis of Dealer customer advocacy (NPS) scores to identify areas of improvement, develop and execute action plans

• Support customer handling by ensuring Dealers are familiar with customer handling tools and resources, and escalate concerns where appropriate

• Provide support for Market Area/Regional personnel regarding:

• Communication of programs, events, and training to drive success toward objectives

• Dealer best practices

• Dealer consultation regarding effective implementation of programs and advertising/merchandising (POS) strategies

• Engaging with Dealers to improve delivery of remote experiences like mobile service, pickup and delivery, and online service reservations

• Assist in preparing and presenting business development presentations conducted by the General and Regional Manager (Grass Roots meetings, all-Dealer calls, etc.).

• This position is a hybrid field position located in Kansas City, MO

You'll have...

• Bachelor’s degree in business administration, Marketing, Sales, Hospitality, or related field of study.

• 3+ years of professional outside/field sales experience required, must have experience traveling in a sales role.

• Ability to travel in-market [up to 4 hour drive time] & may require overnight travel in-market

• Minimum travel required: 3 or more days per week to local sites within region

Even better, you may have...

• Strong interpersonal skills; negotiation, selling, presentation skills, relationship building, etc.

• Proficiency in Microsoft Excel

• Effectively manage multiple diverse priorities simultaneously and deliver high quality results on time.

• Proficiency with Microsoft Office to communication and time management

• Ability to complete work assignments on or before given deadlines

• Prior Dealer retail experience and experience with Dealer Management Systems

• Attention to detail, organizational skills

• Ability to establish measurements and success metrics where standards do not exist

• 2+ years of experience scheduling in-person meetings with clients

• Highly organized and efficient with time management, follow-ups etc.

• Hold self / others responsible and accountable for delivering results

• Ability to plan assignments, organize priorities and deliver results

• Ability to work in a fast-paced work environment with shifting priorities

• Ability to overcome objections

• Self-motivated

• Willingness to relocate for career development opportunities and growth within the organization

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and mor

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

https://fordcareers.co/GSRnon-HTHD

This position is a range of salary grades 5-8 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-Hybrid

Requisition ID : 28881