JOB DESCRIPTION

Chubb is currently seeking an AVP, Claims Manager to manage a team of examiners dedicated to handling litigated Employment Practices Claims and higher severity non-litigated claims. The team will be responsible for handling claims on behalf of Chubb Insureds across the United States. The position will be based in our Jersey City office and report to the Vice President of EPL Claims.
Ensure the delivery of timely and effective claims service through supervision of a team of examiners at various experience levels
Train, mentor and develop staff who are at different stages of their career and experience levels
Provide advanced technical guidance on claim investigation, reserving, case resolution and settlement strategies
Actively participate in claim file and quarterly calls to address internal workflows, systems and compliance issues
Demonstrate highly developed analytical, problem-solving and negotiation skills
Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
Partner with internal business partners such as underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
Partner with external business partners such as brokers, producers, law firms, PEO accounts and their client companies.
Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages and service issues
Effectively control the use, work product and expenses of outside vendors
Exercise leadership by conducting reviews of examiner work product and teamwork efforts to deliver well written, supported performance management feedback and reviews
Show exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plans
Positively influence the team environment to maintain a high level of employee engagement
Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement
Assist with outside counsel selection, management and oversight
Communicate with senior management team on matters of significance
Identify litigation and claims trends and advise business clients and other claim staff regarding opportunities to address these trends
Technical Skills & Competencies:
Advanced understanding of Claim Best Practices and Business Analytics
Ability to incorporate analytical data into team management
Exceptional negotiation skills and resources that will influence team results
Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
Extensive knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation
Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
Track record of success in coaching and developing staff
An ability to be flexible, imaginative and to work well in teams
Exceptional organizational, prioritization and time management capabilities
Innovative thinker with ability to multi-task, plan and delegate appropriately
Approximately 7 years of claims and/or legal experience in insurance claims and Employment Practices Liability
Excellent written and oral communication skills
Prior supervisory experience is a plus
Demonstrates a background in leadership
Proven track record of success
Subject matter expertise in handling claims
Ability to manage claims examiners in multiple jurisdictions and within compliance standards
Educational and Professional Requirements:
Undergraduate degree from an accredited U.S. or foreign university or college
JD degree preferred
If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

The pay range for the role is $117,000 to $189,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity