Provides patient care in an office setting under the supervision of the medical provider. Meets the communication needs of the patient / family and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patient’s clinical condition.

Customer Services:

• Welcoming patients and visitors.

• Answering and referring inquiries within scope of practice.

• Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner.

• Maintains communication between medical staff, administrative staff, and/or patient/families.

Clinical Services:

• Maintains and updates medical records.

• Appointment Scheduling.

• Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion.

• Scans and uploads patient clinical documents into medical chart.

• Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.

• Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.

• As directed by medical provider and within scope of practice, provide patient education.

Environmental Services:

• Ensures all equipment in exams and surgical rooms are clean and properly set up.

• Contributes to the overall cleanliness and appearance of personal work space and department.

• Monitors clinical supply levels in exam rooms and stock room and requests when needed.

• Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

Organizational Expectations

Provides a positive and professional representation of the organization.

Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.

Maintains standards for a clean and quiet patient environment to maintain a positive patient care experience.

Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.

Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.

Participates in ongoing quality improvement activities.

Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.

Complies with organizational and regulatory policies for handling confidential patient information.

Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.

Adheres to professional standards, policies and procedures, federal, state, and local requirements, and/or standards from other accrediting bodies, such as The Joint Commission, Rural Health, and Center for Medicare Services.

As a Studer Partner must have the ability to develop a full understanding of the Studer Group practices and tools and communicate effectively. Must embrace the Studer Philosophy and Principals by conducting him/herself in a professional manner. Will be held accountable for Studer Philosophies and Principles to include:

• Patient Perception

• AIDET

• Daily Huddles

Required Skills

• Communication Excellence

• Knowledge and ability to work in accordance with accepted clinical standards

• Ability to work tactfully and effectively with patients/family, other employees and physicians.

• Administering medications to include injections

• Collecting lab samples

• Wound care

• Word Processing / Computer

• Strong customer service

• Multi-tasking

• Time Management

• Organization

• Attention to Detail

• Professionalism / Positive Attitude

• Quality Focus

• Adaptability

Required Experience

Minimum Education: High School Diploma, Graduate of a medical assistant program, preferred

Work Experience: Previous experience in medical practice is required

Required License/ Certification/Registration: Basic Life Support Certification

*Registered with American Medical Technologist or Certified with American Association of Medical Assistants Preferred. *