Employees perform a variety of office and/or technical tasks to accomplish the specialized processing of information, documents or materials. Employees typically work in an environment with other Processing Assistants but may work alone; while work goals are shared, individual assignments may vary. Employees report to Support Services Supervisor. Work functions are similar to other office support roles, but employees have a significant concentration in the areas of Records and Reports, Files and Public Contact. Statistical, financial, and/or other record keeping; public contact including receiving and providing information and problem solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operation. Work may require the use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions. Employees may work with one process or several related processes.

This position is responsible for clerical support for all eligibility units, as well as performing various duties for the units. Outside of basic clerical duties this is position is also responsible for the following duties as assigned; maintaining EA/GA Spreadsheets for Work First and reconciling EA/GA entries with vouchers on financial reports received Verifying CIP and LIEAP vouchers; conduct Work First client purchases; answering dedicated phones for Medicaid, Food and Nutrition Services, Work First, Child Care, Emergency Services; Change clients addresses; Make copies; Print and/or reissue Medicaid Cards; Print and assign FNS recertifications; assist at front desk lobby as needed; operate agency switchboard as backup; prep and scan files; manage NCFAST work ques; assign Medicaid, FNS, Work First, Energy, Child Care applications as received; assist with special projects; Distribute mail; Distribute office supplies to staff Bilingual candidates encouraged to apply.