Job Description

The Hourly Supervisor is responsible for improving the profitability of Operations. This person will ensure the highest level of customer service, safety, sanitation, quality, and consistency while driving sales and controlling costs. This job contributes to Dunkin's success by assisting the district manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Dunkin Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Dunkin guiding principles.

The hours of this position vary and the successful candidate will need to have availability to work evenings and weekends as per the business requirements.

Job Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Dunkin. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Provides feedback to store manager on partner performance during shift.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager .

• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. ? Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

• Follows Dunkin operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. ? Maintains regular and consistent attendance and punctuality.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Follows health, safety and sanitation guidelines for all products.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

• Must have 3 - 5 years relevant experience

• Ability to direct the work of others

• Effective oral communication skills

• Knowledge of the retail environment

• Strong interpersonal skills

• Ability to work as part of a team

• Ability to build relationships

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .