Job Description

Insight Global is looking for a Bilingual Customer Service Representative to work with one of our top medical technology clients. You will be the main point of contact for internal and external customers managing high-volume orders and answering questions about products, orders and promotions. You will be expected to provide efficient and courteous customer service, positively support a team environment, and provide backup support and coverage when essential. The successful candidate will have a strong business acumen with the ability to multitask and pay close attention to detail.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-University Degree

Bilingual, French, and English (read, write, speak)

-2+ years customer service experience

-Strong proficiency with Microsoft Office tools (Outlook, Excel)

-Experience with JD Edwards, SAP or any other ERP systems

-Experience with Salesforce (or other CRM software)

-Excellent interpersonal, written and verbal communication skills -Experience with Power BI

-Experience with Genesys Call Centre Software

-Experience in the medical technology field null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.