We are seeking a detail-oriented and proactive Dispatcher to join our team. The Dispatcher plays a critical role in ensuring smooth operations within the service department by effectively coordinating technician schedules, communicating with customers, managing parts ordering, and handling various administrative tasks. The ideal candidate will possess strong organizational skills, excellent communication abilities, and the ability to multitask in a fast-paced environment.

• Review calls from the previous day to ensure completion and accuracy of charges.
• Coordinate with technicians to address any issues or problems encountered during service calls throughout the day.
• Communicate with customers regarding service timing, including any delays or changes.
• Place orders for necessary parts from supply houses and ensure timely delivery to customers.
• Provide price quotes for repairs to customers over the phone.
• Forward service leads to appropriate sales personnel.
• Process warranty paperwork for warranty parts and verify credit for warranties.
• Monitor and procure necessary parts from supply houses in a timely manner.
• Schedule appointments and manage the service calendar.
• Anticipate technician needs for upcoming appointments.
• Monitor weather conditions to ensure work can be completed safely.
• Follow up on weekend calls to ensure necessary parts are ordered.
• Notify customers if technicians are delayed and provide updated arrival times.
• Ensure technicians are equipped with necessary parts for service appointments.
• Follow up with customers to approve parts and schedule follow-up appointments.
• Assist technicians with uploading job photos and documenting work details.
• Confirm billing details with customers, including credit card payments.
• Update customer accounts with filter sizes and access information.
• Adjust schedules and reschedule appointments based on workload and geographic considerations.
• Review and edit work order notes for clarity and understanding.

Qualifications: * High school diploma or equivalent; additional education or training is a plus. * Previous experience in dispatching, customer service, or administrative roles preferred. * Excellent communication skills, both written and verbal. * Strong organizational and multitasking abilities. * Proficiency in computer applications and scheduling software. * Ability to remain calm and composed under pressure. * Attention to detail and accuracy in paperwork and data entry. * Willingness to adapt to changing priorities and schedules. * Knowledge of HVAC systems and terminology is beneficial. * Ability to work effectively in a team environment.

If you meet these qualifications and are ready to join a dynamic team, we encourage you to apply for the Dispatcher position.

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Expected hours: 40 per week 8 hour shift - Monday to Friday Saturdays/On Call as needed

Work Location: 1188 Ocean Heights Ave, Egg Harbor Township, NJ 08234

Benefits: 401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance