What Customer Billing Services Contributes to Cardinal Health

Customer Billing Services is responsible for proactive research, customer and supplier inquiries, and dispute resolution all with a concentration on customer billing accuracy, acting as a liaison with internal and external key stakeholders. Services multiple customer accounts and/or processes in a fast paced and highly analytical environment.

Responsibilities

• Work in conjunction with account management team and/or customer regarding invoicing & billing related issues

• SalesForce case work, including, but not limited to credit/rebills and invoicing issues

• Work collaboratively with other functional areas in root cause analysis and problem resolution

• Engage customers in billing process change recommendations and managing customer expectations

• Train and assist account management team in billing practices to mitigate customer inquiry case work

• Applies knowledge of standard OptiFreight processes to resolve unmatched transactions

• Process customer PO Files, customer File Shares, and customer reporting as required

• Review customer transactions prior to invoicing to ensure accuracy

• Attend internal and external meetings associated with problem solving billing issues for specific customers

• Proficient with Microsoft Excel, Microsoft Word, SEQL Server, and other OptiFreight systems

Qualifications

• Bachelors degree in business related field, or equivalent work experience preferred

• Knowledge of financial processes, systems, controls, and work streams.

• Experience working collaboratively in a finance environment coupled with strong internal controls.

• Possesses understanding of service level goals and objectives when providing customer support.

• Ability to respond to non-standard requests from vendors and customers.

• Possesses strong organizational skills and prioritizes getting the right things done.

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks

• Works on projects of limited scope and complexity

• Follows established procedures to resolve readily identifiable technical problems

• Works under direct supervision and receives detailed instructions

• Develops competence by performing structured work assignments

Anticipated hourly range: $21.50 per hour - $30.69 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 06/15/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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