SCOPE AND MAIN PURPOSE OF JOB:

Monitor performance of slot machines, activity, and conditions of casino slot areas ensuring all slot machines are operable and identified for repair as necessary. 

RESPONSIBILITIES:

* GENERAL*

Responsible for customer relations. 

Verifying jackpots, making hopper fills, and filling out paperwork pertaining to them.

Performing minor repair to slot machines.

Handles customer relations and minor customer disputes.

Ensure the safety and security of all guests and employees.

Other duties as assigned.

EQUIPMENT/TECHNICAL

Use of screwdriver, hand-held radio, and other slot related supplies.

* WORK AREA*

Slot shop. Exposed to electricity. Environment exposed to hot and cold temperatures, excessive noise levels, bright lights, and smoke.  High rise hotel and atrium.  Casino environment may be located on a boat and/or floating barge.  Use of elevator, stairs, and escalator.                                      

* PHYSICAL REQUIREMENTS*

Climbing                     10%

Walking                       40%

Standing                      40%

Lifting/Carrying          10% (up to 60 lbs.)

EDUCATIONAL REQUIREMENTS

A high school diploma or GED equivalent.  Zero to two years casino slot experience preferred but not required.  Must hold a valid gaming license.

SKILLS, KNOWLEDGE, AND ABILITIES

Knowledgeable of basic slot machine functions. Ability to read simple instructions. Ability to do some troubleshooting. Ability to complete slot-related paperwork with a minimum of errors.  Knowledge of gaming laws and regulations.  Good communication skills.  Ability to perform assigned duties under frequent time pressures in an interruptive environment.

GUEST RELATIONS

Maintain a pleasant, friendly and welcoming attitude at all times.  Knowledge of all special events and promotional activities available to guest.