Job Overview: Answer incoming calls in a timely manner. Using excellent customer service, telephone and communication skills including tone and accuracy. Triage calls with "First Call Resolution" in mind. Collect data from patients to provide the best course of action following protocols. Facilitate care between physicians, hospitals, pharmacies, other specialties of GH, and the patient. Must obtain and utilize a working knowledge of the DOD List, Epic, Cadence, Cisco Phone System,Doc Halo and Kronos. Messages must be complete and thorough including all medical advice rendered and routed to the appropriate pool. Reporting of critical labs to physicians, call for care instructions, referral process to ER or use of 911. Paging, calling or notifying physicians of hospital/ER call back requests. Ability to call in Rx's to a pharmacy, and place in pt chart for signature from physician after obtaining a telephone order from the physician. Relay messages to patients from the office, and provide a positive experience to whomever is calling after hours. Patient privacy, confidentiality and HIPPA are always upheld when entering a pt's chart, or providing information on a pt. Job Requirements: Associate's Degree in Nursing Registered Nurse Typing Electonic Medical Charting Phone skills Customer Service 2-3 years experience Professional Nursing 2-3 years experience Professional Nursing Job Responsibilities: Completes all points of required audit sheets on a consistent basis and maintains an average audit score of 90% or above. Achieves the goal of Minimum utilization of Aux/Not Ready mode during working hours. Goal TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.