Description/Job Summary

PURPOSES SPECIFIC TO THE POSITION

Provides a wide range of support to the Member Relations Department. Functions include but are not limited to, customer service, net metering, energy efficiency, and administrative support.

RELATIONSHIPS

• Reports to various personnel within the Member Relations department

• Directs - none

• Cooperates or coordinates with all persons both within and outside the cooperative as deemed necessary to carry out the responsibilities of the position.

RESPONSIBILITIES AND DUTIES

• Receives, issues appropriate receipt for, and deposits monies received by the cooperative and prepares and reconciles reports of such receipts and deposits.

• Effectively communicates with the public via telephone, in person, and electronic means.

• Accepts applications for membership and electric service, initiates action on consumer connect, reconnect, and disconnect orders, and explains requirements, rules, regulations and applicable policies to persons so involved.

• Performs scanning, filing, and navigates the Cooperative's systems to process service orders and other tasks.

• Assists with processing net-metering applications and other records.

• Assists with preparing and updating various reports, agendas, notes, etc.

• Available to assists with a wide range of tasks within the Member Relations department.

• Safely operates Cooperative vehicles to run errands and perform other tasks.

• Performs other duties as requested or required by the position.