This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4103150 Under the supervision of the Director of Client Services, the regional Ombudsman will assist institutionalized persons to resolve complaints having to do with quality of care, level of care, physical and pharmaceutical services in nursing homes and residential care facilities.

Areas of special attention include quality of life, physical environment, social needs, activities, patient?s rights, transfer arrangements, personal accounts, legal problems, complaints against other agencies and individuals, financial accounts and administration.

AGENCY EXPECTATION OF EMPLOYEE

1. Adheres to Agency Policy and Procedures

2. Acts as a role model within and outside the Agency

3. Performs duties as workload necessitates

4. Maintains a positive and respectful attitude

5. Communicates regularly with supervisor about department issues

6. Demonstrates flexible and efficient time management and ability to prioritize workload.

7. Consistently reports to work on time prepared to perform duties of position

8. Meets department productivity standards

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Visit with residents of nursing facilities and residential care facilities and the resident?s family and friends to discuss conditions in the institution and the rights of residents

2. Receive and attempt to resolve complaints within the facility, and if unsuccessful in the resolution, refer the complaint to the appropriate regulatory agency

3. Hires, trains, and supervises the part-time and voluntary ombudsman staff in an efficient and effective manner

4. Advise the public about or arrange for the availability of current federal inspection reports, statements of deficiencies, and plans for corrections for individual long term care facilities in the service area

5. Make known the existence and functions of the local Ombudsman program

6. Promote visitation programs

7. Create and assist resident/ family/ friend councils

8. Sponsor community surveys and/or evaluations of long term care facilities and the publishing of consumer information

9. Provide community education and training programs to long-term care facilities, human service workers, families and general public about long term care and resident rights issues

10. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management or the Executive Director, formally or informally, either verbally or in writing